Pure Hearts Care Services Limited delivers compassionate domiciliary care, specialist children's complex needs support, and expert healthcare staffing — placing quality, dignity and independence at the centre of everything we do.
"Compassionate care that places your dignity, independence and wellbeing first — always."— Pure Hearts Care Services Limited
Pure Hearts Care Services Limited specialises in children's complex needs, domiciliary care, healthcare recruitment, training, and staffing solutions across the UK. Three quarters of our clients are children and young people — a distinction that defines who we are and how we work.
We provide qualified and experienced carers who deliver personalised services built around the specific needs and preferences of each individual. We work as a trusted channel between healthcare providers and professionals, ensuring quality and satisfaction at every level.
Every care plan tailored to individual choices, culture and preferences.
All carers are DBS checked, professionally trained and thoroughly vetted.
Care schedules adapted around your needs, not the other way round.
We actively involve families in care planning and every decision.
From specialist children's care to domiciliary support and healthcare recruitment, we deliver quality services tailored to every client's unique needs.
Our core specialism — specialist 1:1 and 2:1 support for children with complex, overlapping needs in the home, school and community.
High-quality in-home care enabling service users across England to live independently, safely and with dignity in their own homes.
Recruiting and supplying exceptional care workers and medical staff to care homes, hospitals and healthcare institutions across the UK.
Three quarters of the children and young people at Pure Hearts have complex, often overlapping needs. Over years of dedicated practice we have built deep expertise, refined approaches and assembled a team that genuinely understands — not just manages — the children in our care.
We pair each child with a support worker who suits their personality, communication style and cultural background — not just their diagnosis.
Families are equal partners. We involve parents and guardians at every stage — from initial assessment through every care plan review.
Children with complex needs thrive on routine and familiarity. We prioritise consistent staffing so each child builds a genuine bond with their carer.
Our support workers are trained and experienced in working with children presenting a broad spectrum of conditions — very often in combination.
From non-verbal to high-functioning autism — staff trained in positive behaviour support, PECS, Makaton and sensory regulation.
Structured, calm and proactive support using evidence-based de-escalation and engagement techniques.
Skilled manual handling, postural support, mobility assistance and daily living support for varied levels of motor impairment.
Person-centred support focused on independence, social inclusion and community participation.
Patient, nurturing support that encourages milestones at each child's own pace, in liaison with families and professionals.
Staff trained in AAC devices, Makaton, British Sign Language and PECS so every child has a meaningful voice.
Support for epilepsy, feeding difficulties, continence care, medication administration and other complex healthcare needs.
Sensory-aware carers who understand sensitivities and create calm, nurturing environments that reduce anxiety and promote wellbeing.
Children's care is not an add-on at Pure Hearts — it is the core of who we are. 75% of our caseload consists of children and young people with complex, often overlapping needs. This breadth of experience means we encounter very few situations we haven't navigated before, and families feel that confidence immediately.
We work in close partnership with Local Authority Children's Disability Teams, NHS Continuing Care commissioners, Early Help co-ordinators, schools and therapists to ensure every child receives truly joined-up care.
A thorough assessment of your child's needs, preferences, routines and goals — completed with family involvement from day one.
We match your child with a support worker based on personality, communication style, cultural background and specialist skills — not just availability.
A gradual, phased introduction so your child has time to build trust and feel safe with their new support worker.
Regular reviews with families to ensure the care plan evolves as your child grows, develops and their needs change.
All staff supporting children hold relevant qualifications and receive ongoing specialist training in positive behaviour support, safeguarding, manual handling and communication.
Children's safety is paramount. Our safeguarding policies, DBS checks and staff supervision go far beyond minimum regulatory requirements.
We support children in their own homes, at school, on outings and in the community — wherever they need us, helping them enjoy a full and active life.
Flexible respite care packages so parents and families can take a well-earned break with complete confidence their child is in safe, caring hands.
Many of our support workers are trained in alternative communication systems, ensuring non-verbal children and those with limited speech are always heard and understood.
To support vulnerable individuals to live safely and independently, respecting their rights, dignity and choices at every step.
To be an enviable domiciliary and home care provider — delivering consistent, high-quality care in a compassionate, friendly and sustainable way.
We hold ourselves to the highest standards in care, compliance and compassion. Here's why families and institutions across the region trust us.
75% of our caseload is children — giving us rare, hard-won expertise that generalist providers simply can't match.
We carefully match carers to clients considering language, culture and personal preferences alongside professional skills.
Every carer undergoes DBS checks, reference verification and competency assessment — and receives continuous professional development.
"Pure Hearts have been very flexible ensuring Anna has had the right person to support her. Both ladies are game, take everything in their stride and Anna absolutely loves her time with them."
"The sessions Charlie attends with his 2:1 workers are going really, really well. Charlie is so happy — the progress has been remarkable and the family couldn't be more pleased."
"We are so pleased with the quality of care provided. The team at Pure Hearts genuinely go above and beyond — it gives our whole family tremendous peace of mind."
We are always looking for passionate, dedicated healthcare professionals to join the Pure Hearts family. We especially welcome carers with experience supporting children with complex needs, and actively recruit both UK and overseas applicants.
Whether you need care for a child or loved one, a free assessment, or want to discuss staffing solutions, our friendly team is ready to help.
Monday to Saturday: 9:00am – 5:00pm
Sunday: Closed (on-call available)
Milnyard Business Centre
1 Milnyard Square, Orton Southgate
Peterborough PE2 6GX, UK