Job Post: Compliance Manager
Location: Peterborough, Cambridgeshire
Company: Pure Heart Care Services
Job Type: Full-time
Salary: Competitive, based on experience
About Us:
Pure Heart is a respected and growing domiciliary care agency dedicated to providing exceptional, compassionate care that allows our clients to live safely and independently in their own homes. We are committed to not only the highest standards of care but also to the unwavering safety of our clients and the professional support of our care team. We are seeking an organized, systems-minded professional to oversee our operational and compliance backbone.
The Opportunity
We are looking for a detail-oriented Office Manager with a strong background in compliance and systems management to ensure our agency operates seamlessly, safely, and in full regulatory compliance. This is a pivotal role for someone who excels at creating order, managing documentation, and implementing processes that protect both clients and the business. Your experience in health, safety, and quality management will be directly applied to elevate our care standards.
Why You’re a Great Fit (Ideal Candidate Profile):
We are particularly interested in candidates who bring a rigorous, analytical approach to office management. Your experience in conducting risk assessments, gap analyses, and compliance audits (e.g., ISO 45001, CDM) is highly transferable to the regulated care sector. Your proven ability to develop practical policies, reduce incident rates, and deliver effective training will be invaluable in building a robust and safe care service.
Key Responsibilities:
Systems, Compliance & Quality Assurance:
· Develop, maintain, and audit client and caregiver records to ensure 100% compliance with CQC (or relevant regulatory body) fundamental standards and data protection laws (GDPR).
· Perform regular internal ‘gap analyses’ of our care plans, risk assessments, and procedures against statutory obligations and best practice.
· Lead the preparation for and management of regulatory inspections, acting as the primary point of contact for documentation.
· Own the review and continuous improvement of office and care-related policies, procedures, and work instructions.
Care Coordination & Operational Excellence:
· Manage and optimize complex caregiver rotas with precision, ensuring reliable client cover and efficient resource allocation.
· Act as a key liaison for clients, families, and caregivers, addressing inquiries with professionalism and empathy.
· Support the Registered Manager in matching caregiver skills to client needs, drawing on your analytical skills to ensure optimal pairings.
Training & Safety Culture:
· Coordinate and track mandatory and specialist training for all caregivers, ensuring certifications are current.
· Leverage your experience in delivering toolbox talks to help develop and coordinate engaging safety and best-practice briefings for our care team.
· Assist with incident reporting and investigation, applying root cause analysis principles to implement preventative measures.
Human Resources & Administration:
· Manage the onboarding process for new caregivers, including DBS/background checks, right-to-work verification, and file completion.
· Oversee office administration, supplies, and vendor contracts.
· Support payroll with accurate hours and compliance data.
What We’re Looking For (Requirements):
· Proven experience in a compliance-focused, systems management, or quality assurance role. Experience within Health, Safety & Environment (HSE), audit, or a highly regulated sector is highly desirable.
· Exceptional organizational skills and mastery of document management and record-keeping.
· Strong IT proficiency; experience with care planning, scheduling, or compliance software is a major plus.
· Excellent analytical and problem-solving skills, with the ability to develop practical solutions.
· A professional, discreet manner with impeccable attention to detail and confidentiality.
· A compassionate understanding of the care sector and a desire to contribute to a mission-driven organization.
Nice to Have:
· Direct knowledge of CQC regulations and standards.
· Formal qualifications in Health & Safety (e.g., NEBOSH, IOSH) or Quality Management.
· Experience with staff training coordination or delivery.
What We Offer:
· A competitive salary and benefits package.
· The opportunity to apply your analytical and compliance skills to a deeply meaningful sector.
· A central role in shaping the operational excellence of a growing agency.
· A supportive team environment committed to professional development.
